EXCHANGE , RETURN OR REFUND POLICY

At SARAH INCREDIBLES, our craftsmen create and pack all our product with love, affection and care. However, under very special circumstances of purchases of Customer and solely with our discretion, it may be wanted to return or exchange a product. In such a scenario, SARAH INCREDIBLES offers the “No question asked”15 days return & exchange policy for all our patrons.

To make your return experience hassle-free, you can just share the details with us over our Whatsapp Number +91 73973 68246 . Or, you can fill out a Returns and Exchanges form which is available on our website under Returns and Exchanges page.

However, please note that this policy doesn’t cover our ‘non- refundable” products or “high- value” products.

Exchange:

Please note the below-mentioned pointers in case of an exchange:

• To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• All the tags should be present on the product.

• Please do not send your purchase back to the manufacturer.

• Pick up service facility would be available at selected location basis our courier serviceability. In case pick up service is not available at your address then we would guide you through the self-ship procedure.

• In case of the self-ship procedure, we would dispatch the new product as soon as we received the product shipped by you.

Once we receive your exchange request and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original payment source (Account, credit card etc.) depending on your preference.

Return:

While initiating return, kindly keep in mind below points for best experience:

• To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• All the tags should be present on the product.

• Please do not send your purchase back to the manufacturer.

• Pick up service facility would be available at selected location basis of our courier serviceability. In case pick up service is not available at your address then we would guide you through the self-ship procedure.

• Once we receive the product, it would take 2-3 weeks for us to initiate the exchange / refund.

• We request you to kindly bear with us for any delay. To keep yourself informed, we would keep you posted during the exchange / refund process.

• Shipping charges will not be refunded for specific locations and products.